Privacy Policy

Look, we get it - privacy policies can be a snooze-fest. But this stuff actually matters, especially when you're sharing project details and building plans with us. We've tried to keep this straightforward and honest about what we do with your information.

When you reach out to us or use our site, we'll collect some basic stuff:

• Contact details - Your name, email, phone number, company info. The usual.
• Project information - When you fill out our inquiry form, we'll ask about your project scope, timeline, budget range, and specific needs.
• Technical data - IP addresses, browser types, device info - basically what every website collects to make things work properly.
• Communication records - Emails, meeting notes, and correspondence. We keep these so we don't lose track of your project requirements.

We're not in the business of selling your info or spamming you with junk. Here's what we do:

We're dealing with sensitive project information here - site locations, building specs, budgets. So yeah, we take security pretty seriously.

• Encrypted data transmission (SSL certificates and all that)
• Secure cloud storage with reputable Canadian providers
• Limited access - only team members working on your project see your info
• Regular backups and security updates
• Password-protected systems with two-factor authentication

That said, no system's 100% foolproof. We do our best, but internet security's always evolving.

Sometimes we need to share info with other folks to get the job done:

• Consultants & Engineers - Structural, mechanical, sustainability specialists who collaborate on projects
• Service Providers - Email hosting, project management tools, cloud storage (all Canadian or compliant with Canadian privacy laws)
• Legal Requirements - If we're legally obligated to disclose info, though that's pretty rare

We don't sell your data. Period. That's not our business model.

Yeah, we use cookies - but not to track you across the internet or anything creepy. Mainly for:

• Keeping you logged in when you return to our consultation portal
• Remembering your preferences (like if you've closed our newsletter popup)
• Understanding which pages people find useful so we can improve the site

Most browsers let you control cookies. Turning them off might make some features wonky, but you're free to do it.

Under Canadian privacy legislation, you've got rights. Here's what you can do:

We don't hoard data forever. Here's the general approach:

• Active projects: Throughout the project duration and 7 years after completion (standard for architectural records in Canada)
• Inquiries that don't move forward: About 2 years, then we purge 'em
• Marketing contacts: Until you unsubscribe or we haven't heard from you in 3 years
• Financial records: 7 years for tax purposes

If you've got concerns or want to exercise any of your rights, just reach out. We're pretty responsive.

Privacy laws change, our practices evolve, so we might update this policy from time to time. If we make any significant changes, we'll shoot you an email or post a notice on our site. The "last updated" date at the top tells you when we last tweaked things.